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Privacy policy

PRIVACY POLICY

This Privacy Policy describes how 827 Outpost (“827 Outpost,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit www.827outpost.com (the “Site”), make a purchase, communicate with us, participate in our SMS, MMS, and/or RCS messaging programs, or otherwise use our products and services (collectively, the “Services”).

Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us and may include the following categories.

Information You Provide Directly to Us

We may collect information you provide when you make a purchase, create an account, contact us, request a return or exchange, subscribe to marketing communications, participate in a promotion, or otherwise interact with us.

This may include:

  • Name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone or mobile number;

  • Account information;

  • Order and purchase information;

  • Product preferences;

  • Customer-service communications;

  • Return and exchange information;

  • Reviews, feedback, or other content you submit; and

  • Other information you voluntarily provide.

Payment Information

When you make a purchase, payment information is processed by Shopify, payment processors, financial institutions, or other payment service providers.

Depending on the payment method used, payment information may include payment card information, billing information, and transaction details.

We generally do not directly store complete payment card numbers.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect information such as:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Device identifiers;

  • Cookie identifiers;

  • Approximate location derived from your IP address;

  • Referring and exit pages;

  • Pages and products viewed;

  • Searches performed;

  • Links clicked;

  • Date and time of visits;

  • Shopping-cart activity;

  • Interaction with advertisements or marketing communications; and

  • Other information concerning how you interact with the Site.

We may collect this information through cookies, pixels, tags, software development kits, log files, web beacons, APIs, and similar technologies.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing Our Services

We use information to:

  • Process and fulfill orders;

  • Process payments;

  • Arrange shipping and delivery;

  • Provide order confirmations and shipping updates;

  • Process returns, exchanges, and refunds;

  • Maintain customer accounts; and

  • Provide customer support.

Communications

We may use your contact information to communicate with you about:

  • Orders;

  • Returns and exchanges;

  • Shipping and delivery;

  • Account activity;

  • Customer-service inquiries;

  • Product information;

  • Promotions and offers; and

  • Other matters relating to our Services.

Marketing and Advertising

Subject to your choices and applicable law, we may use personal information to:

  • Send email marketing;

  • Send SMS, MMS, or RCS marketing messages;

  • Personalize advertisements;

  • Measure advertising effectiveness;

  • Create audiences for advertising campaigns;

  • Conduct retargeting or remarketing; and

  • Understand customer interests and preferences.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate transactions;

  • Detect and prevent fraudulent orders;

  • Investigate suspicious activity;

  • Protect our customers, business, and Site;

  • Prevent misuse of our Services;

  • Investigate payment disputes and chargebacks; and

  • Enforce our Terms of Service and other policies.

Improving Our Business

We may use information to analyze customer behavior, improve our Site, understand product demand, measure marketing performance, develop products and services, and improve the customer experience.

Legal and Compliance Purposes

We may use information as necessary to comply with applicable laws, regulations, legal proceedings, government requests, tax obligations, accounting requirements, and other legal obligations.

3. COOKIES AND TRACKING TECHNOLOGIES

We and third parties that provide services to us may use cookies, pixels, tags, web beacons, APIs, and similar technologies.

These technologies may be used to:

  • Keep the Site functioning;

  • Remember your preferences;

  • Maintain your shopping cart;

  • Analyze Site traffic and usage;

  • Measure advertising effectiveness;

  • Personalize content;

  • Prevent fraud; and

  • Provide or measure targeted advertising.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of the Site.

Where required by applicable law, we provide mechanisms to manage certain cookie and tracking preferences.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

E-Commerce and Technology Providers

We use Shopify to operate our online store and may use other technology providers for hosting, analytics, communications, customer service, security, and related business functions.

Payment Providers

We may provide information to payment processors, banks, card networks, financing providers, and other financial service providers necessary to process transactions, refunds, payment disputes, and chargebacks.

Shipping and Logistics Providers

We may provide information such as your name, shipping address, email address, telephone number, and order information to carriers, fulfillment providers, and logistics companies for purposes of delivering your order.

Marketing and Advertising Providers

We may work with advertising networks, social-media platforms, analytics companies, marketing agencies, email providers, messaging providers, and similar businesses.

These companies may receive or collect information necessary to provide advertising, analytics, attribution, personalization, and marketing services.

Professional Advisors

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisors where reasonably necessary.

Legal and Security Purposes

We may disclose information when reasonably necessary to:

  • Comply with law;

  • Respond to subpoenas, court orders, warrants, or other lawful requests;

  • Protect our legal rights;

  • Investigate fraud;

  • Protect the safety or security of customers or others; or

  • Enforce our agreements and policies.

Business Transactions

If our business or assets are acquired, sold, merged, reorganized, financed, or otherwise transferred, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

5. SMS, MMS, AND RCS MESSAGING PRIVACY

If you voluntarily enroll in an 827 Outpost text or mobile messaging program, we may collect and process information including:

  • Your mobile telephone number;

  • Your consent and opt-in records;

  • Date and time of enrollment;

  • Messages sent to and received from you;

  • Message engagement information;

  • Opt-out requests;

  • Device or carrier information where available; and

  • Information associated with purchases, shopping activity, or customer-service interactions where permitted by law.

We may use this information to send transactional and marketing SMS, MMS, and/or RCS communications, depending on the program in which you participate and the consent you provide.

Messages may include promotional offers, product announcements, abandoned-cart or shopping reminders, order updates, shipping notifications, customer-service messages, and other communications relating to 827 Outpost.

Marketing Consent

Where required, we obtain your consent before sending marketing messages.

By voluntarily opting in to the 827 Outpost messaging program, you consent to receive recurring marketing and transactional SMS, MMS, and/or RCS messages from or on behalf of 827 Outpost at the mobile telephone number you provide.

Where applicable, messages may be sent using automated technology or an automated telephone dialing or messaging system.

Consent to receive marketing messages is not a condition of purchasing any goods or services from 827 Outpost.

You may purchase from 827 Outpost without enrolling in our marketing messaging program.

Message Frequency and Charges

Message frequency varies.

The number and frequency of messages may depend on your interactions with 827 Outpost, your orders, promotions, and the messaging programs in which you participate.

Message and data rates may apply.

Your wireless carrier's standard messaging, data, and other charges may apply. You are responsible for charges imposed by your wireless carrier.

Opting Out

You may opt out of marketing messages at any time by replying STOP to a message from 827 Outpost.

We will process opt-out requests in accordance with applicable law and may send a final confirmation message acknowledging your opt-out.

We will also honor other legally recognized methods of revoking consent where required by applicable law.

After opting out of marketing messages, you may still receive non-marketing communications that are necessary or appropriate to complete transactions you request, provide customer service you request, or otherwise communicate with you where permitted by law.

Help

For assistance with our messaging program, reply HELP to a message or contact us at:

info@827outpost.com

Carrier Disclaimer

Wireless carriers and mobile network operators are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your wireless carrier and other service providers and therefore cannot be guaranteed.

Mobile Number Responsibility

You represent that you are the subscriber or customary user of the mobile telephone number you provide and that you are authorized to consent to receive messages at that number.

If you change, deactivate, surrender, or transfer your mobile number, you should opt out of the messaging program before doing so or notify us promptly.

Mobile Information and Marketing

We do not use your enrollment in our SMS/MMS/RCS messaging program as authorization to send marketing communications outside the scope of the consent you provided.

Mobile information and messaging consent information may be disclosed to service providers that help us operate our messaging program, including messaging platforms, telecommunications providers, and technology providers, as necessary to provide the messaging services and as permitted by applicable law.

We do not sell your SMS/MMS/RCS opt-in consent to third parties for their independent marketing purposes.

Participation in our messaging program is also subject to the messaging provisions contained in our Terms of Service.

6. BEHAVIORAL AND TARGETED ADVERTISING

We may use personal information and online activity information to provide advertising that may be more relevant to your interests.

This may involve technologies provided by advertising, social-media, analytics, and marketing companies.

Depending on applicable law and how these activities are structured, certain advertising-related disclosures of personal information may constitute “sharing,” “selling,” “targeted advertising,” or similar activities under applicable privacy laws even when we do not receive money in exchange for the information.

Where applicable, you may exercise rights to opt out of these activities through the privacy controls provided on our Site.

7. CALIFORNIA PRIVACY RIGHTS

California residents may have certain rights regarding their personal information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), if the CCPA applies to our processing of their information.

Subject to applicable limitations and exceptions, these rights may include the following.

Right to Know

You may have the right to request information about the personal information we have collected about you, including applicable categories of information, sources, purposes for collection and use, and categories of recipients.

Right to Access

You may have the right to request access to specific pieces of personal information we maintain about you.

Right to Delete

You may have the right to request deletion of personal information we have collected from you, subject to legal exceptions.

For example, we may retain information when reasonably necessary to complete transactions, detect fraud, comply with legal obligations, establish or defend legal claims, or for other purposes permitted by law.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing

Where applicable, you may have the right to direct us not to sell or share your personal information as those terms are defined under California law.

We do not sell personal information for money in the conventional sense. However, certain uses of cookies, advertising technologies, or disclosures of information to advertising partners may constitute “sharing” or “selling” under California law.

Where required, you may exercise this right through the Your Privacy Choices or Do Not Sell or Share My Personal Information link available on our Site.

Opt-Out Preference Signals

Where required by applicable law, we process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale or sharing for the browser or device transmitting the signal.

Sensitive Personal Information

Where applicable, California residents may have rights regarding certain uses and disclosures of sensitive personal information.

Non-Discrimination

We will not unlawfully discriminate against you for exercising applicable privacy rights.

8. EXERCISING YOUR PRIVACY RIGHTS

If you are entitled to privacy rights under applicable law, you may submit a request by contacting us at:

Email: info@827outpost.com

or through any privacy-request mechanism made available on our Site.

We may need to verify your identity before processing certain requests.

We will use information submitted for verification only as permitted by applicable law.

You may also designate an authorized agent to make a request on your behalf where permitted by law. We may require verification of the agent's authority and/or verification of your identity.

9. CHILDREN'S PRIVACY

Our Site and Services are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 through the Site.

If you believe a child has provided us with personal information in violation of applicable law, please contact us so that we can investigate and take appropriate action.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions;

  • Maintain business and accounting records;

  • Provide customer service;

  • Prevent fraud;

  • Resolve disputes;

  • Enforce agreements;

  • Comply with tax, legal, and regulatory obligations; and

  • Establish, exercise, or defend legal claims.

Retention periods may vary depending on the nature of the information and the purposes for which it is processed.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, network, database, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us if you believe your account has been compromised.

12. THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to third-party websites, applications, or services.

We are not responsible for the privacy, security, or content practices of third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. INTERNATIONAL USERS

827 Outpost is based in the United States.

If you access our Services from outside the United States, your personal information may be processed or stored in the United States or other jurisdictions where our service providers operate.

Data-protection laws in those jurisdictions may differ from those in your country of residence.

Where required by applicable law, appropriate mechanisms will be used for international transfers of personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, Services, or legal and regulatory requirements.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

15. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, your personal information, or would like to make a privacy-related request or complaint, please contact us:

827 Outpost
15735 Garfield Ave, Ste 38
Paramount, CA 90723
United States

Email: info@827outpost.com

For privacy-related requests, please include sufficient information for us to identify and respond to your request.

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