Yes! Simply return it to our warehouse and we'll process the exchange as soon as it arrives. Your first exchange ships back to you at no cost. If you need a second exchange on the same order, shipping costs will apply.

You have 20 days from the delivery date. No exceptions will be made after this window.

Items must be unused and in their original packaging. If the product has been used, mistreated, or is not properly packaged, no refund or exchange will be issued. Please try on shoes on carpet only — marked soles or footprints will not be accepted.

Yes. The following are final sale — no exchanges or returns accepted:

• Hardware belts
• Exotic huaraches
• Exotic leather caps
• Shaped felt hats (Stetson, Larry Mahan, Serratelli)
• Any item that was customized or made to order

Minor variations in leather stitching, color tone and minor details may occur without prior notice from our suppliers. These are considered normal and our standard return and exchange policy still applies.

Your refund will be credited to the same credit or debit card used for the original purchase. Allow 2–5 business days to process once your item arrives, plus an additional 2–5 business days to reflect in your account depending on your bank.

Return shipping costs are the customer's responsibility and are non-refundable. The cost of shipping your exchange back to you is covered by us on the first exchange only. Express shipping costs cannot be refunded or applied to exchanges — that is a one-time non-refundable transaction.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Affirm for buy-now-pay-later financing.

Yes! We offer group and wholesale discounts subject to approval. Please call us at 650-250-0509 or email us at Info@827outpost.com to discuss your needs and get the process started.

Standard free shipping typically takes 4–6 business days once your order has been dispatched. If you need it sooner, we also offer express options including 2-day, 3-day, and overnight shipping at an additional cost. Delivery times begin once the order has shipped, not from the date of purchase.

Once your order ships, you'll receive automatic tracking updates by email and text — make sure to provide both when placing your order. If you have any questions about your order status, feel free to call us at 650-250-0509.

We recommend contacting the carrier directly first to open a trace on your package. You're also welcome to call us at 650-250-0509 so we can log a note in our system and assist you through the process.

You may cancel your order before a shipping label has been generated. We recommend calling us as soon as possible at 650-250-0509, as orders can ship quickly. If your order has already been shipped, cancellation is no longer possible — you will need to wait for it to arrive and then send it back at your own expense for a refund.

At this time we do not offer international shipping. We currently ship within the United States only.

Yes! You can place your order on our website and request an in-store pickup at our Paramount showroom. Our address is 15735 Garfield Ave, Ste 38, Paramount, CA 90723. Call us at 650-250-0509 for more details.

Unfortunately, due to California state law, we are unable to ship exotic skin products to addresses within California. This restriction applies regardless of where the order is placed.

Return labels are only provided in cases where the return is our responsibility — such as a defective product or an incorrect item shipped. To receive a return label, you must first call us at 650-250-0509 so our team can review and approve your case. If a return is sent without prior approval, the shipping cost will not be reimbursed under any circumstances.

Call us at 650-250-0509 to register your request in our system before sending anything back.

Pack the merchandise in its original packaging inside a sturdy box and ship it to our warehouse address: 15735 Garfield Ave, Ste 38, Paramount, CA 90723. Include a note with your name, order number, the item and size you'd like in exchange, and a way to reach you in case we need more information.

Always use certified shipping or obtain a tracking number. We are not responsible for lost shipments.

Report it within 48 hours of delivery by calling 650-250-0509. Our team will review your case and provide next steps.

A proper fit for western boots feels snug through the instep and heel. Your heel should have a slight lift (about half an inch) when you first walk, which will decrease as the leather breaks in. Your toes should have some room to move but not feel loose. If you are between sizes, we recommend sizing down. For a wider foot, sizing up half a size can help. If you're unsure, don't hesitate to call us at 650-250-0509 and we'll help you find the right fit.

Don't worry. exchanges are easy! As long as your boots are unworn and in their original packaging, you can exchange them within 20 days of delivery. Your first exchange ships back to you at no cost. Call us at 650-250-0509 to get started.

Proper care will keep your boots looking great for years. Here are the basics:

• Remove dirt and dust with a soft brush or damp cloth after each use.
• Condition the leather every few months with a quality leather conditioner to prevent drying and cracking.
• Use a matching boot polish to restore shine and protect the color.
• Store them upright with boot shapers or rolled towels inside to maintain their shape.

If you have questions about caring for a specific material, call us at 650-250-0509.

At 827 Outpost, you'll find an incredible selection of boots for cowboys and cowgirls, featuring everything from classic leather looks to modern western designs.

If you have questions about caring for a specific material, call us at 650-250-0509.

Definitely! At 827 Outpost, we combine genuine, top-grade leather with superior arch support to ensure our boots feel just as good as they look.